BOOKING & CANCELLATION POLICY

Appointment Booking

Appointments may require a deposit to secure a booking.

Deposits help cover:

• technician scheduling
• software preparation
• parts ordering

Deposit Policy
Deposits may be non-refundable if:

• customer does not attend appointment
• appointment is cancelled with short notice
• software or parts have already been prepared

Deposits may be transferred to another booking at our discretion.

Late Arrivals

Customers arriving late may:

• lose their booking slot
• need to rebook
• lose deposit depending on circumstances

Vehicle Collection

Vehicles must be collected within 24 hours of completion unless otherwise agreed.

Storage fees may apply for delayed collection.